FlipFoto Support

January 15, 2015

Who created FlipFoto and why?

FlipFoto is the result of Eric McLeod and Tess McLeod’s desire to find an easy way to share the thousands of photos they have taken with their iPhones.

What is FlipFoto?

FlipFoto is an easy way to share all the photos on your smart phone with your friends and family.

How much is the FlipFoto app?

FlipFoto is free.

How do I create an account?

After downloading the app and opening on your smart phone, enter your email, a user name, a password and your cell phone number. That’s it.

How do I find my friends?

Use the “Add Friends” link on the navigation page and if using for the first time, you will need to grant FlipFoto access to the contacts on your smart phone. The navigation page is accessible from the home screen.

How do I create a Flip Photo Album?

Tap the "+" button in the top right corner of the home screen or “Create Flip” from the navigation page.

Who can I share a photo album with?

You can share a photo album with any or all of your FlipFoto friends or a friend from your contacts. If you choose someone from your contacts, they will be sent a text notification that you want to share a photo album with them. They will need to download the app and confirm your friendship before they can see the photo album you have created.

Who can add photos to my albums?

By default, anyone you are sharing a photo album with can also add photos. If the creator of the album does not want shared recipients to add photos, you can turn off “Friends can add photos”.

How many photos can an album have?

The album creator and the album collaborators can contribute up to 24 photos to a single album.

How do I add photos to an album my friends have shared with me?

You will see “add photos” on the last page of a photo album. If you do not see an “add photos” page, you cannot add photos to that album.

Can I delete a photo in a photo album?

Yes. You can delete any photo you have added. You cannot delete photos your friends have added.

Are the backgrounds free?

Two background packs are free with the app. You can unlock another free background pack once you have 10 friends and one more free background pack once you have 50 friends.

How do I get more backgrounds?

There are also exciting additional themed background packs you can purchase for a nominal price.

Where can I see all my photo albums?

In your profile, you can see the photo albums you have sent, the photo albums you have received, your draft photo albums and the photo albums you have flagged as favorites.

Where are an album's settings?

Go to navigation for the home screen. Settings are one of the options.

Who can view my albums?

Only those who are listed as sharing when the album was created. Shared users cannot be modified once the album is created. This protects the privacy of your photos.

Who can see my photos?

The private photo albums you create or contribute to can only be seen by those who are sharing the album.

Who can see my profile?

Anyone can view your profile but not your photos. Your public information is your profile photo, your username and any bio you have left about yourself. The profile is public so people have the ability to find you.

Can I print my photos?

Not at this time. We hope to add this feature in the future.

What is the resolution of the photos in the app?

The photos you upload are reduced in resolution to facilitate a better user experience with faster viewing. The exact resolution depends on your smart phone.

Does the app own my photos once I publish them?

No. You always own your photos. Also, FlipFoto will never use your photos for marketing or publicity purposes.

How do I reset my password?

From the login page, use “Forgot Password?” option to reset your password.

Can I use the same account on multiple devices?

Yes. You will be able to sign into your account on any device you can download the FlipFoto App.

Can I use the app on my iPad?

Yes. Download the app onto your iPad after you have created an account on a smart phone. You need a mobile number to create an account.

Does FlipFoto work on Androids?

No. Not at this time. We will be adding android support in the future.

Can I share my photos through Facebook, Twitter, Instagram or Flickr?

No. In order for your private photo albums to remain private, the albums can only be viewed within the FlipFoto app.

Is FlipFoto accessible on the web?

No. Not at this time.

If I’m having technical issues, who do I contact?

Email support@flipfoto.com

How do I delete my FlipFoto account?

Please email support@flipfoto.com and we will delete your account after confirming your identity.

If I delete my account, can I restore it?

Unfortunately no. If you delete your account, your profile, albums and photos will all be deleted as well. This protects your privacy.

How can I contact FlipFoto?

We would love to hear from you!
Email us at: support@flipfoto.com